Terms & Conditions
The terms that govern your use of the Legendary Service website and services.
Last updated: July 29, 2026
The short version. Quotes and estimates are not binding until you sign a written agreement; final pricing is presented up front on a flat-rate basis before work begins. The public website does not take emergency dispatch responsibility by form alone; call for urgent issues. Public lead forms are not for payment card data. The full terms are below.
1. Acceptance & eligibility
By accessing legendaryservice.com (the “Site”) or requesting service from Legendary Service Inc. (“Legendary Service,” “we,” “us”), you agree to these Terms & Conditions. You must be at least 18 and able to form a binding contract. If you do not agree, please discontinue use of the Site.
2. Our services & estimates
We provide residential heating, cooling, and plumbing services. Any prices, estimates, or quotes presented on the Site or before a written agreement are informational and non-binding; a final, flat-rate price is presented for your approval before work begins, and a binding agreement is formed only when you authorize the work in writing. Availability, scheduling, and emergency response times may vary.
3. Emergency requests and website forms
Website forms are a convenient way to request a callback or share project details, but they are not guaranteed to be reviewed instantly. If you have an urgent heating, cooling, plumbing, water, sewer, gas, or safety issue, call (847) 553-4041 for the fastest available response. Do not use website forms for emergencies where delay could cause injury, property damage, or unsafe conditions.
4. Website information is not a substitute for an on-site evaluation
Articles, FAQs, service descriptions, calculators, estimators, diagnostics, and other website materials are general information only. They are not a substitute for an on-site evaluation by a qualified technician and do not create a service agreement, warranty, or final quote.
5. Satisfaction guarantee
Our work is backed by a 100% satisfaction guarantee. If something isn’t right, contact us and we will make it right in accordance with the terms communicated at the time of service.
6. Payment, financing & card data
Payment is due upon completion unless other arrangements are agreed in advance. Financing, where offered, is provided by third-party lenders and is subject to their credit approval and terms; we are not the lender. Public website forms are not payment forms. Please do not submit credit card numbers, bank information, or payment credentials through contact, quote, second-opinion, or career forms.
7. Intellectual property & acceptable use
The Site and its content (text, graphics, logos, and the Legendary Service name) are owned by or licensed to us and protected by law. We grant you a limited, revocable, non-exclusive license to use the Site for personal, non-commercial purposes. You may not copy, redistribute, scrape, reverse-engineer, overload, or misuse the Site or use it for any unlawful purpose.
8. User submissions & third-party services
Information you submit must be accurate and your own to share; you grant us permission to use it to respond to and serve you. The Site may link to or rely on third-party services (for example, financing, scheduling, analytics, or review platforms), which are governed by their own terms and which we do not control.
9. SMS Terms
Text messaging is optional. If you check an optional SMS consent box and provide a mobile number, you agree that Legendary Service Inc. may send automated or non-automated text messages about your service request or application, including follow-up questions, callback updates, and appointment reminders. SMS consent is not a condition of purchase or employment consideration, and you may submit a website form without opting in.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; we may send one confirmation of your opt-out. Reply HELP for help, or call (847) 553-4041 . Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
10. Disclaimer of warranties
Except for warranties expressly provided in a signed service agreement, the Site and its content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law.
11. Limitation of liability
To the fullest extent permitted by law, Legendary Service Inc. and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or data, arising from your use of the Site. Our total liability for any claim relating to the Site will not exceed one hundred dollars ($100). Nothing in these terms limits any liability that cannot be limited under applicable law or your rights under consumer-protection law.
12. Indemnification
You agree to indemnify and hold harmless Legendary Service Inc. from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site or violation of these terms.
13. Governing law & venue
These terms are governed by the laws of the State of IL, without regard to conflict-of-laws rules. Subject to the arbitration section below, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Lake County, Illinois.
14. Binding arbitration & class-action waiver
Any dispute arising out of these terms or the Site that is not resolved informally will be resolved by binding individual arbitration, not in court, and you and Legendary Service waive any right to a jury trial or to participate in a class action. You may opt out of arbitration within 30 days of first accepting these terms by emailing info@legendaryservice.com with your name and a statement that you opt out. This section does not prevent either party from seeking relief in small-claims court. Nothing here applies to disputes that, by law, cannot be arbitrated.
15. Changes, severability & entire agreement
We may update these terms; the “Last updated” date reflects the latest version, and continued use means you accept the changes. If any provision is unenforceable, the rest remain in effect. These terms, together with any signed service agreement and our Privacy Policy, are the entire agreement between us regarding the Site.
US State Privacy Rights
If you are a California resident, you have rights under the CCPA/CPRA regarding your personal information, including the right to opt out of the sale or sharing of personal information, and residents of other US states may have similar rights under their state privacy laws. Please see the “Your Privacy Choices” section of our Privacy Policy — also reachable via the “Do Not Sell or Share My Personal Information” link in the footer — for the categories of information we collect, your rights, and how to exercise them.
16. Contact
Questions about these terms? Contact Legendary Service Inc. at info@legendaryservice.com or (847) 553-4041 .